Digital Talk di Apertura | Customer Experience & Digital Transformation
L'ASCOLTO DEL CLIENTE PER UNA CUSTOMER EXPERIENCE CENTRATA SULLE EMOZIONI
Conduce Omar Hammoud, Account Director Enterprise Qualtrics
Intervengono Serafino D'Ignazio, Responsabile Digital & Web Innovation Banca Ifis Salvatore D'onofrio, Head of Voice of Customer ING Italia Gian Carlo Mocci, Presidente AICEX - Associazione Italiana Customer Experience Fabio Ricciato, Head of Customer Journey Iveco Group Massimo Riggio, Chief Strategic Marketing Officer Iseo Ultimate Access Technologies
Keynote Speech Alberto Irace, Chief Executive Officer Alia Servizi Ambientali
🕝 12:15-13:10
Digital Talk | Customer Experience & Employee Engagement
LA RELAZIONE TRA CUSTOMER EXPERIENCE E EMPLOYEE EXPERIENCE
Conduce Andrea Montuschi, Employee Experience Strategist Qualtrics
Intervengono Gabriele Provana, Head of ICT Operations & End User Services Eni Gabriele Tonini, Customer Experience Manager Leonardo Alessandro Viesti, Project Manager - Group Leadership Development & Academy Generali Italia Michele Zagnoli, head of CRM & Integration Unit Capgemini Italia Andrea Ziella, Head of Marketing and Digital Mattel Italy Mattel Italy